2021-03-24 │ Secretary room

 

Since the impact of the new crown pneumonia (COVID-19) epidemic, Taiwan's tourism industry has also been affected. However, the tourist service bases throughout Taiwan can still see service personnel sticking to their posts, implementing epidemic prevention measures, and continuing to serve travelers with heart, showing their moving enthusiasm and dedication to service.

 

In the 109th National Tourism Bureau Tourism Service Center, the local county and city-level national appraisal was included for the first time in the mystery guest appraisal. Through the perspective of tourists, high-quality tourism service centers were discovered and rewarded. Among them, the Hsinchu Railway Station Travel Service Center and the High Speed ​​Rail Hsinchu Station Travel Service Center, which are in cooperation with Chung Hua University Tourism College, stood out in the i-center tourism service system service quality improvement appraisal and won the special and excellent awards! Let travelers see the most beautiful scenery in Hsinchu and the most enthusiastic service heart.

 

Dai Linli, head of the Department of Tourism and Leisure Studies, mentioned that the most important characteristic of travel service personnel is their enthusiasm for service. They must also be willing to devote themselves to local tourism, absorb new knowledge and enrich their professional skills. "You must regard yourself as a goodwill ambassador representing the city. "You need to know the latest local events, attractions, and facilities. You also need to check the usage of each hardware facility every day. You must also be able to change emotions during reception and be free from negative people and things.

 

Dai Linli explained that the yellow logo of i-center is like a light that warms the city, illuminating every passenger. Whenever a passenger feels confused or has any needs in a strange place, as long as he sees this yellow light, he will think of the friendly smile, professional attitude, beautiful travel memories and do his best to serve the passengers. .

 

The Hsinchu Railway Station Travel Service Center cooperates with the School of Tourism of Chung Hua University to provide students with internship opportunities at the Travel Service Center, demonstrate their service enthusiasm and provide professional travel consulting services, so that students can understand the practical experience and practical operation of the industry during the four years of university. Appearance, improve future employment competitiveness.

 

In addition to the Hsinchu Railway Station Travel Service Center, the School of Tourism of Chung Hua University has also cooperated with internationally renowned companies HERE to provide students with practical operation opportunities, and well-known domestic companies such as Taiwan High Speed ​​Railway Company, Lion Travel Agency and Luk Fook Tourism Group have conducted corporate internships to achieve "The last mile of university, the first mile of employment" is the goal of enhancing students' employability in the workplace.